Thank you for choosing MERSEYSOM TRANSPORT LIMITED.

We want you to be satisfied with your purchase of shipping boxes and related packaging supplies. If you are not satisfied with the items you received, you may request a return in accordance with the policy below.

  1. Return Period

After receiving the items:

You may request a return within 30 days.

Return requests must be submitted within 30 calendar days of receipt.

Please contact us via our customer service email and provide the following information:

Order number;
Purchase details;
Reason for return;
Contact information.

Once we receive your request, we will provide instructions on the return process.

  1. Returns of Opened Items

To protect your shopping experience:

You may request a return even if the items have been opened, provided they meet the return criteria.

Opened shipping boxes and packaging supplies must meet the following requirements:

No obvious damage;
No signs of improper use;
The main product and accessories remain intact (where applicable);
The item remains in a condition suitable for re-processing.

Refund amounts may be affected if items show signs of improper use, human-caused damage, or missing essential parts.

  1. Return Process

Please follow these steps to request a return:

Step 1: Contact Customer Service

Send an email to:

shop@merseysomtransport.shop

Please include your order details.

Step 2: Receive Return Confirmation

After reviewing your request, we will provide return instructions and the return address.

Step 3: Ship the Items Back

Please ship the items to the provided address and retain your shipping receipt/proof of postage.

Step 4: Refund Processing

We will arrange the refund after receiving and inspecting the returned items.

  1. Return Address

Address: 2266 Claremont Road, Manchester, England, M14 4TS

Please do not ship items to an unconfirmed address, as this may delay the processing of your return.

  1. Return Shipping Costs
    We will assist in resolving issues related to product quality, shipping damage, or order errors based on the specific circumstances;
    If the return is due to personal reasons, the customer may be responsible for the return shipping costs. Specific details regarding return costs will be provided upon confirmation of the return request.
  2. Refund Timeline

Once the returned item has been received and inspected:

Refund processing time: Within 3 business days.

After the refund is processed, the time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Typically:

Time for funds to arrive: 3–7 business days.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet entered the shipping process, we will do our best to assist with the cancellation.

If the order has already been shipped, the return process must be followed.

  1. Non-Returnable Items

Returns may not be accepted in the following situations:

The item is severely damaged due to customer action;
The item is missing essential components;
The item shows clear signs of abnormal use;
The 30-day return request period has expired.

We will assess each case based on the specific circumstances of the order.

  1. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: shop@merseysomtransport.shop
Phone: +44 7397974477

We will assist you with your return request and after-sales processing as quickly as possible.