Welcome to MERSEYSOM TRANSPORT LIMITED (hereinafter referred to as “we” or “the Company”). We respect and value your personal privacy and are committed to protecting the personal information you provide when visiting our website, purchasing shipping crates and related packaging supplies, using our logistics services, or contacting us.

This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as the rights you have under applicable data protection laws.

  1. About Us

MERSEYSOM TRANSPORT LIMITED is a UK-based company providing road freight transport and logistics solutions, while also selling business packaging supplies through our online store.

Our product range includes:

Shipping crates
Cardboard boxes and shipping cartons
Packaging materials
Bubble wrap
Stretch wrap
Packing tape
Shipping labels
Other packaging supplies related to cargo transport

  1. Information We Collect

We may collect the following information when you visit our website, place an order, contact us, or use related services:

(1) Information you voluntarily provide

Including:

Name
Company name (if applicable)
Email address
Contact phone number
Billing address
Delivery address
Order information
Inquiries submitted to us

(2) Information collected automatically

When you visit our website, we may automatically collect:

IP ​​address
Browser type
Device information
Website access logs
Page view information
Website usage data

This information is used to improve website operations, optimize user experience, and maintain website security.

  1. How We Use Your Information

The information we collect may be used for the following purposes:

Processing and managing your orders
Arranging product delivery
Providing customer support services
Responding to your inquiries
Sending order confirmations and logistics updates
Improving website functionality and service experience
Maintaining website security and preventing unauthorized use
Complying with applicable UK laws and regulations

We will not use your personal information for purposes unrelated to this policy.

  1. Payment Information

We process payments through third-party payment services.

When you make a purchase on the website, payment information may be securely processed by third-party payment processors. We do not directly store your full bank card number, payment password, or other complete payment account details.

Payment service providers may process relevant transaction information in accordance with their own privacy policies to complete payment verification, risk management, and payment processing.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with necessary third parties in the following circumstances:

Logistics service providers: To facilitate order delivery and shipping services;
Payment processing service providers: To process payments;
Website service providers: For website operation, maintenance, and technical support;
Legal or regulatory authorities: When required by law to provide relevant information.

All information sharing is limited to what is necessary to provide services or fulfill legal obligations.

  1. Cookie Technology

Our website may use cookies or similar technologies to help:

Remember user preferences;
Analyze website traffic;
Improve website functionality;
Provide a smoother website experience.

You can manage or delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of some website features.

  1. Data Storage and Protection

We take reasonable measures to protect your personal information against unauthorized access, loss, alteration, or disclosure.

Your personal data may be stored in the UK or other regions providing necessary service support and will be managed in accordance with applicable data protection requirements.

We retain your personal information for a reasonable period based on business needs, legal requirements, and the purposes of data processing.

  1. Your Data Protection Rights

Under the UK Data Protection Act and the UK General Data Protection Regulation (UK GDPR), you may have the following rights:

To request access to your personal data;
To request the correction of inaccurate information;
To request the deletion of your personal information (to the extent permitted by law);
To restrict or object to certain data processing activities;
To request a copy of the data you have provided.

To exercise these rights, please contact us using the details below.

  1. Children’s Privacy

Our website and services are primarily aimed at business clients and general consumers; we do not collect personal information from minors.

If we discover that we have collected personal information from a child without guardian authorization, we will take reasonable steps to delete it.

  1. Privacy Policy Updates

We may update this Privacy Policy in response to business changes, legal requirements, or service adjustments.

The updated policy will be posted on the website with the latest effective date indicated. We recommend that you check this page periodically for the latest information.

11. Contact Us

If you have any questions regarding this Privacy Policy, the handling of your personal information, or your data protection rights, please contact us at:

Email: shop@merseysomtransport.shop

We will respond to your inquiries within a reasonable timeframe and assist in handling relevant privacy-related requests.