Thank you for choosing MERSEYSOM TRANSPORT LIMITED.

We are committed to providing convenient and reliable delivery services for shipping cartons and related packaging supplies to our customers in the UK. The following policy outlines our order processing procedures, delivery timelines, and shipment tracking methods.

  1. Order Processing Time

Order processing begins once payment has been confirmed.

Order processing time: 1–2 business days

During the processing stage, we will:

Verify order details;
Check product inventory;
Prepare the shipment;
Arrange for delivery.

Processing times may be extended due to high order volumes, inventory adjustments, or special circumstances; we will notify you promptly using the contact information provided.

  1. Delivery Timeframe (UK)

MERSEYSOM TRANSPORT LIMITED primarily serves customers within the UK.

Once the order has been processed and handed over to the carrier:

Standard UK delivery time: 3–5 business days

The estimated delivery process is as follows:

Days 1–2: Order review and product preparation;
Days 3–5: Transit and delivery to the customer’s designated address.

Actual delivery times may vary based on:

Distance to the delivery location;
Carrier scheduling;
Weather conditions;
Holidays or force majeure events.

  1. Shipment Tracking

Once the order has shipped, we will send delivery-related information to the email address provided at the time of the order.

Notifications may include:

Order confirmation;
Shipping notification;
Tracking information;
Delivery status updates.

Customers can use the tracking information to monitor the shipment’s progress.

  1. Delivery Delays

Please contact our customer service team if your order exceeds the estimated delivery time.

We will:

Check the order processing status;
Verify the shipment status with the carrier;
Provide a resolution based on the situation.

We will actively assist in resolving any delivery issues caused by logistics factors.

  1. Delivery Address Requirements

Customers must provide accurate and complete delivery information when placing an order, including:

Recipient’s name;
Company name (if applicable);
Contact phone number;
Full delivery address.

Delivery delays resulting from incorrect or incomplete address information provided by the customer may affect the delivery schedule.

  1. Order Delivery Confirmation

An order is generally considered delivered once the carrier’s system indicates that delivery has been completed. If you have not received your package, please contact us as soon as the issue is discovered and provide the following details:

Order number;
Delivery information;
Tracking records.

We will assist in investigating the delivery status.

Thank you for choosing MERSEYSOM TRANSPORT LIMITED; we remain committed to providing convenient delivery services for your packaging supply purchases.